Questions? We've got answers.

Orders & delivery

Can I change my delivery address?

Contact us within 2 hours of ordering and we will update it before production starts. After that, the studio may already have shipped your piece.

Do you ship outside the EU?

Yes — to the UK, Switzerland, the US, Canada and Australia. Any duties or import taxes are shown at checkout before you pay.

Why did I receive several parcels?

Each artist ships from their own studio or print partner, so an order from three artists arrives in three parcels — each with its own tracking link.

When will my order arrive?

Most artworks are made to order in 2–3 business days, then shipped tracked by the studio. You will find an estimated delivery date on every product page and in your confirmation email.

Returns & refunds

When will I get my refund?

Refunds go back to your original payment method within 14 days of the studio receiving your return.

Can I return a personalised piece?

Personalised items (with a dedication) are made especially for you, so they cannot be returned unless they are faulty.

My artwork arrived damaged — what now?

We are sorry! Send us a photo of the artwork and the packaging within 48 hours of delivery and the studio will reprint and reship it at no cost.

What is your return policy?

You can return any non-personalised artwork within 30 days of delivery, free of charge. Start a return from your account or contact us with your order number.

Payment

Do you offer gift cards?

Yes — from €25 to €500, delivered instantly by email and valid for 2 years on every artwork.

Is paying on Salon secure?

Payments are processed by our payment provider with 3-D Secure authentication. We never store your full card details.

Which payment methods do you accept?

Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay. Gift cards can be combined with any method.

Artworks & quality

Are frames ready to hang?

Yes. Every frame ships with hanging hardware and shatter-proof acrylic glazing, so it is safe to post and ready for your wall.

Will the colours match my screen?

Every file is colour-checked by the artist, but screens vary. Expect very slight differences, especially on phones with warm or cool display settings.

What paper and inks do you use?

Art prints are giclée-printed on 310gsm cotton-rag paper with archival pigment inks rated for 100+ years. Canvases use 380gsm poly-cotton on a 4 cm pine stretcher.

Selling on Salon

How much does it cost to sell?

Nothing to start. We take a 12% platform fee on each sale, plus production costs for print-on-demand items. Payouts are made every Monday.

How do I start selling?

Open a free shop from the Sell your art page, upload your work and set your prices. New shops are usually reviewed within 1–2 days.